Cancellation & Refund Policy:
At Fojfit Fitness Private Limited, we strive to provide the best possible service to our valued customers, including aspiring army personnel who seek to enhance their physical fitness and preparedness through our training programs. We understand that circumstances may arise that necessitate the cancellation of a subscription or a request for a refund. Therefore, we have formulated the following cancellation and refund policy to ensure transparency, fairness, and customer satisfaction:
Cancellation Policy:
Customers who wish to cancel their annual subscription must submit a cancellation request via email or through our official communication channels.
Cancellation requests will be processed within a stipulated timeframe as outlined in our terms and conditions, typically within 7 to 10 business days from the receipt of the request.
Any cancellations made after the commencement of the subscription period will be subject to the terms and conditions agreed upon at the time of purchase.
Refund Policy:
Refund requests will only be entertained under specific circumstances, such as:
Medical reasons: In case of a medical condition or injury that prevents the subscriber from participating in the training program, a refund may be considered upon submission of relevant medical documentation.
Relocation: If the subscriber relocates to a location where our services are not available, a refund may be issued upon verification of the relocation.
Refund requests must be submitted within a specified timeframe, typically within 30 days from the date of purchase or within a reasonable period after the occurrence of the qualifying event.
Refunds will be processed using the original method of payment, unless otherwise specified by the customer.
Any applicable processing fees, administrative charges, or non-refundable portions of the subscription fee will be deducted from the refund amount.
Non-Refundable Items:
Certain items or services may be deemed non-refundable, such as:
Administrative fees or setup charges associated with the subscription.
Any digital or physical materials provided to the subscriber as part of the training program.
Services already rendered or utilized by the subscriber prior to the cancellation request.
Discretionary Refunds:
In exceptional circumstances not covered by the predefined refund criteria, Fojfit Fitness Private Limited reserves the right to evaluate refund requests on a case-by-case basis and may exercise discretion in granting refunds.
Contact Information:
For cancellation requests, refund inquiries, or any other assistance, customers can contact our customer support team via email at support@fojfit.com or by phone at +91 9871118753.
Please note that this cancellation and refund policy is subject to change at the discretion of Fojfit Fitness Private Limited. Customers are encouraged to review the latest version of the policy available on our website or contact our customer support team for any clarifications or updates.